Don’t buy Samsung washer
– July 24, 2020
Samsung Authorized Service Provider Quotes for rep
I purchased this washer in late 2017. It broke down June 2020. A service subcontractor representing Samsung checked it out and quoted $1,000 for the repair. The washer cost $750 new! Although the technician refused to write the quote on the Service Authorization and Completion Assessment Form. They charged $98.56 for the service call. When I called the service company (Home Service Network Inc) to complain and told them what I was calling about, they put me on hold and never picked up again. When I called Samsung, they took no responsibility for the service company. So after less than 3 years I have to junk the washer and get a new one.
Originally posted on Samsung.com
– May 20, 2019
Expensive but low quality washer
We bought it 3 years ago. Any warranty is over. After the main circuit board went dead last month now the spinning cycle is not working. Problem after problem. And it’s loud not even close to how quiet it is advertised. I regret I bought it.
– May 8, 2019
Does (mostly) what it should do
I bought my W/D eleven months ago. Overall, I really like both the washer and the dryer. I actually use some of the variety of settings–my previous 20 year old Gibson (loved it) didn’t have any, beyond the basics.
The panel has an unlit icon that is supposed to illuminate after 50 washes, to alert the user it is time to use the cleaning function. It will remain illuminated for several washes. After ~150 washes, mine has yet to illuminate–no big deal. Have yet to use the cleaning function; no odors etc. (I DO leave the door ajar, after use).
My only complaint is that I have to wash AND dry a fitted sheet separately; otherwise, the sheet will envelop all other items making a big ball of clothes. This was not an issue with my slightly larger Gibson, but given the size of this unit, it is not surprising that this occurs.
I bought this unit over the Blomberg, mostly because it has a bit more capacity.
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