YOUR SERVICE CLAIM
This claim form is for extended service protection plans only, covering products past the manufacturer’s original warranty period, usually one year.
If your product is within one year of the purchase date, please contact the original purchase retail location for details on service. Customers requiring service under this plan must initiate a claim and complete the required (*) information (e.g. Customer’s Email).
We service customers all across Canada in many different time zones and so to expedite service to you, we use email to communicate. This will help speed things up for you as we go through the process. Make sure you provide a valid email address and one you use often. Even better, to avoid these communications landing in your junkmail, we recommend that you add firstname.lastname@example.org to your address book.
Once your claim is completed, allow a few days to validate the claim and sort out the best course of action for your scenario. Keep in mind that we also occasionally request pictures to better diagnose and speed up service. At anytime should you have a question about your claim, simply email us at email@example.com.
For Full Terms & Conditions, please visit Guaranteed Protection Plan
As the COVID-19 situation evolves we would like to assure you of our commitment to help keep our customers, staff, and our store as safe as possible. We understand that this is a time of need for home entertainment and appliances especially if you’re engaging in self-isolation, as we are all spending more time at home.
To protect the health and safety of the public and our team members, all of our stores are following locally mandated restrictions that vary across Canada. For the most up to date information about your nearest AVU retailer, check our store locator at totemaudio.ca.
Service Centre Closures
The availability of service in your area is changing day to day with response to the pandemic. In some cases, the closest service centre to you may be closed for various reasons. The operators of the service centres are small businesses and are not immune to the impact of COVID and therefore may be unable to provide service to you. This is out of our control and in these cases we will do our best to offer you a meaningful solution that will assist you in resolving your needs.
Service Repair Credit
When you redeem a repair credit in lieu of repair, please be advised that this will complete your extended coverage plan for the item in question.
FAQ – Need some information to help you out?
Follow this link to our FAQ page for some general information to help you right now. GPP FAQ